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Six Sigma

DMAIC framework applied to customer support operations for Six Sigma process improvement

DMAIC Explained: The Six Sigma Framework That Changed How I Run Support Operations

Customer Experience, Operations

DMAIC Explained: The Six Sigma Framework That Changed How I Run Support Operations Read More »

Six Sigma framework applied to customer support leadership and service operations improvement

Six Sigma for Support Leaders: What It Is, Why It Works, and Why I Wish I’d Found It Sooner

Customer Experience, Operations

Six Sigma for Support Leaders: What It Is, Why It Works, and Why I Wish I’d Found It Sooner Read More »

Fig 17 06 2020 01 33 13

The 80/20 Rule in Support Operations: A Practical Guide

Customer Experience, Operations

The 80/20 Rule in Support Operations: A Practical Guide Read More »

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