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Quality Management

Ensuring support operation improvements are sustained and consistently applied over time

The Control Phase: How to Make Sure Your Support Improvements Actually Stick (Plus: Six Sigma Certifications Explained)

Customer Experience, Operations

The Control Phase: How to Make Sure Your Support Improvements Actually Stick (Plus: Six Sigma Certifications Explained) Read More »

DMAIC framework applied to customer support operations for Six Sigma process improvement

DMAIC Explained: The Six Sigma Framework That Changed How I Run Support Operations

Customer Experience, Operations

DMAIC Explained: The Six Sigma Framework That Changed How I Run Support Operations Read More »

Six Sigma framework applied to customer support leadership and service operations improvement

Six Sigma for Support Leaders: What It Is, Why It Works, and Why I Wish I’d Found It Sooner

Customer Experience, Operations

Six Sigma for Support Leaders: What It Is, Why It Works, and Why I Wish I’d Found It Sooner Read More »

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