0 Comment on Money and Your Team

Money and Your Team

 0 Comment on When does Customer Service End?

When does Customer Service End?

 0 Comment on Mind Mapping

Mind Mapping

 0 Comment on The Curse of the “berry”

The Curse of the “berry”

 4 Comments on Irate Customers

Irate Customers

 0 Comment on What is a Helpdesk?

What is a Helpdesk?

 1 Comment on Exceptional Customer Service

Exceptional Customer Service

 0 Comment on Importance of Exceptional Customer Service

Importance of Exceptional Customer Service

 1 Comment on Erlang ‘C’ & Scheduling for Call Centres – IV

Erlang ‘C’ & Scheduling for Call Centres – IV

 1 Comment on Job Search & Resume Essentials

Job Search & Resume Essentials

 2 Comments on Communication and Customer Service

Communication and Customer Service

 0 Comment on Internal & External SLA’s

Internal & External SLA’s

 1 Comment on Erlang ‘C’ & Scheduling for Call Centres – III

Erlang ‘C’ & Scheduling for Call Centres – III

 0 Comment on Erlang ‘C’ & Scheduling for Call Centres – II

Erlang ‘C’ & Scheduling for Call Centres – II

 0 Comment on SLA & Tiered Service Levels

SLA & Tiered Service Levels

 2 Comments on Erlang ‘C’ & Scheduling for Call Centres

Erlang ‘C’ & Scheduling for Call Centres

 1 Comment on KPI’s and the Importance of Measurements (part 2)

KPI’s and the Importance of Measurements (part 2)

 2 Comments on KPI’s and the Importance of Measurements

KPI’s and the Importance of Measurements