Management of teams in a call center environment is never easy. Depending on your industry and your hours of operation not only do you often have to provide services and support during holiday periods, you often have to do it with a skeleton staff. If those employees are on the bottom end of your performance […]
THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE Read More »
Goals are essential tools for driving behavior and helping organizations achieve desired outcomes. However, to be truly effective, goals must be clearly stated, well-defined, and aligned with broader organizational objectives. When thoughtfully designed and rigorously tracked, goals not only increase motivation and performance but also provide clarity regarding job expectations. Why Well-Defined Goals Matter Poorly
The Power of Goals: SMART, OKRs, and Effective Methodologies for Success Read More »
Motivating staff for the best performance possible is a matter of finding the right drivers that interest them and reinforcing those drivers while providing negative reinforcement on other, unwanted behaviors. There are two main types of theories to motivate employees – the content theory (motivation is internally based on employee needs and wants) and process theory (external
MOTIVATION AND THEORIES OF MOTIVATION Read More »
The General Adaptation Syndrome (GAS) is a model that describes the body’s response to stress. It consists of three stages Impact of Stress on Work Performance Employees experiencing negative stress (distress) often show signs of decreased performance at work. In the alarm and resistance stages, this might manifest as inattentiveness, carelessness, and increased errors. As
STRESS AND BURNOUT Read More »
Stress on the job is an unfortunate fact of life and probably something that is here to stay until the inevitable robot uprising (probably another cause for stress to be honest) but controlling our reactions to the stress we experience on the job is a crucial component of work–life satisfaction. Some common strategies for reducing
STRESS AND WELLBEING Read More »
The Social Science of Organizational Behavior (OB) Organizational Behavior (OB) is a social science focused on understanding human interactions, processes, and dynamics within a workplace setting. Unlike hard sciences such as Physics and Chemistry, OB delves into the intricacies of human behavior, relationships, and how these influence organizational effectiveness. It examines how various factors, including
ORGANIZATIONAL BEHAVIOR AND ITS RELATIONSHIP TO MANAGEMENT Read More »
PRINCE2 stands for PRojects IN Controlled Environments and is a very popular method for effective Project Management. PROJECT MANAGEMENT While PRINCE2 is one way of managing Projects, it is worthwhile defining what exactly a project is and why it needs management in the first place! A project is specific task/role that needs to be completed to meet certain
Matrix management is somewhat different to the standard way of managing people and processes; however for a Project Manager, this is generally the only way of getting things done. Most projects operate in some kind of a matrix environment where resources to actually get the job done are acquired and released from other teams. In
Managing in a Matrix Structure Read More »
Your type does not determine your behavior. The Myers-Briggs Type Indicator is simply a categorization of how you “prefer” to behave and even this is to some extent situation dependent as while someone might be a “E” type personality (i.e. Extraversian), after a full day at work and meeting/greeting/interacting with people – their inclination at
Myers-Briggs Preferences Read More »
