4 min read
Customer experience is the most vital aspect that needs to be positive in order to be successful in the market....
5 min read
Sometimes, perfectly sensible, intelligent and rational colleagues reject or resist rational, perfectly sensible and intelligent ideas. Have you ever wondered...
4 min read
Loyalty in every relation brings happiness and satisfaction. Even at the workplace, employee loyalty is essential for the long-term success...
4 min read
Are you aware of your core values or the core values your organization has? Have you ever tried to know...
4 min read
If you have been following our blog for a while then you might have come across a term called ITIL....
7 min read
You wake up in the morning against the rising yellow sun in the yellow acacia dotted plains somewhere in Maasai...
5 min read
Most of what managers do is to make decisions and solve problems. Often, managers are under stress and with limited...
4 min read
A successful business should have a good manager and good management. The manager plays a vital role in different activities...
5 min read
A business cannot grow without their customers; therefore, companies work hard to win new customers as well as keep their...
5 min read
The job of a manager is vital in an organization. The manager is a planner, producer, coordinator, and marketer. An...
5 min read
If you've heard about ITIL CSI and have been wondering what it’s good for, or alternatively, if you've been looking...
4 min read
As managers begin to study organizational behavior, they will be struck by the fact that they can apply what they...
7 min read
Many discussions have come up concerning bosses and leaders. We have seen many people discourage individuals from being bosses and...
4 min read
If you have been following our blog for a while then you might have noticed that I'm a fan of...
4 min read
Let's take a simple example that everyone is familiar with - Email. Email is a fact of life now and...
4 min read
Small business owners, freelancers, and entrepreneurs are probably one of the most overlooked group when it comes to marketing, software...
4 min read
Positive feedback matters. It makes a difference in employee morale and motivation. As someone in the support and operations area...
4 min read
I've spoken earlier about OB and how it is used within businesses, but I thought that it might be useful...
6 min read
We always have considered leadership and management to be similar things – most people can’t even tell the difference. To...
5 min read
If you want to invest in customer support software such as Freshdesk, you may be wondering if the cost of...
5 min read
For the success of a business, managing the customer relationship is essential. For any company, the client is seen as...
5 min read
With regard to real-time communications, there are two aspects that businesses focus on. They would like a system that not...
5 min read
Managers are often stuck in a very hard place. Organizations depend upon them for their ability to manage the teams,...
7 min read
Most people have the wrong view of customer journey mapping, and that is why they get intimidated by it. They...
6 min read
You can’t feel it, you can’t see it, you can’t touch it, but unplanned work is silently killing your business....
5 min read
Many companies have value statements and company goals, but they often miss the mark when they try to determine how...
6 min read
The Internet of Things (IoT) has changed the way businesses operate. By integrating technology into our daily lives, we have...
3 min read
Customer ServiceCustomer Service - the simple explanation from Wikipedia (here) is that it is "... is the provision of service to customers before, during...
8 min read
Customer service blog posts and/or articles are non-fiction pieces of literature that require extensive research and experience in the field....
5 min read
We often talk about how we should create a satisfactory customer service experience in order to impress first-time comers and...
