Category: Tools

 1 Comment on Why Your Company Needs a CRM System: Benefits for Customer Success

Why Your Company Needs a CRM System: Benefits for Customer Success

 0 Comment on SalesForce vs. HubSpot: A Side-by-Side Comparison (2020)

SalesForce vs. HubSpot: A Side-by-Side Comparison (2020)

 2 Comments on The 5 Best CRM Systems in 2020

The 5 Best CRM Systems in 2020

 3 Comments on Can a Call Center Help in a Pandemic?

Can a Call Center Help in a Pandemic?

 0 Comment on How AI will Transform IT Service Management

How AI will Transform IT Service Management

 2 Comments on The Growing Usage of Artificial Intelligence in Customer Service

The Growing Usage of Artificial Intelligence in Customer Service

 1 Comment on The Impact of Customer Experience and Omnichannel

The Impact of Customer Experience and Omnichannel

 1 Comment on Top 3 Project Management Software Options for the Small Business

Top 3 Project Management Software Options for the Small Business

 1 Comment on How Help Desk Software Increases Your Customer Support ROI

How Help Desk Software Increases Your Customer Support ROI

 1 Comment on The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

 0 Comment on DIDs and SIP Trunking for Dummies

DIDs and SIP Trunking for Dummies

 1 Comment on Why Does the Right CRM Make a Difference

Why Does the Right CRM Make a Difference

 0 Comment on Setting up and Launching a Remote Office

Setting up and Launching a Remote Office

 1 Comment on CSI & Benchmarking

CSI & Benchmarking

 1 Comment on Using an IVR effectively

Using an IVR effectively

 0 Comment on What is the hardest thing about running a call center?

What is the hardest thing about running a call center?

 0 Comment on Mind Mapping

Mind Mapping

 1 Comment on Exceptional Customer Service

Exceptional Customer Service

 1 Comment on Erlang ‘C’ & Scheduling for Call Centres – IV

Erlang ‘C’ & Scheduling for Call Centres – IV

 1 Comment on Erlang ‘C’ & Scheduling for Call Centres – III

Erlang ‘C’ & Scheduling for Call Centres – III