In the early days of my career I was responsible for setting up an operation in a different city. It...
Service
OK, to start with it's not a desk that helps people! A help desk is a team of individuals (generally...
In Customer Service and Technical Support it is all about getting that client issue to the right person (based on...
A famous quote from Thomas Edison reads - Opportunity is missed by most people because it is dressed in overalls and...
Have you ever noticed that the small entrepreneur will go that extra mile, while the big businesses don't bother? I guess the...
OK, to start with it's not a desk that helps people! A help desk is a team of individuals (generally...
One important thing to remember from a Customer Service point of view is that the last person you speak to...
When was the last time you had a coffee? I don't mean in the office, but in a regular takeout...
An extremely funny story that demonstrates the importance of listening to your customers. This is some correspondence which actually occurred...
