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Category: Planning

 2 Comments on Diving Deep with Data: My 2024 Journey into Business Analytics

Diving Deep with Data: My 2024 Journey into Business Analytics

 0 Comment on Guidelines to Decision Making and Problem-solving in an Organization

Guidelines to Decision Making and Problem-solving in an Organization

 0 Comment on Setting up and Launching a Remote Office

Setting up and Launching a Remote Office

 0 Comment on THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE

THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE

 0 Comment on What is the hardest thing about running a call center?

What is the hardest thing about running a call center?

 0 Comment on Internal & External SLA’s

Internal & External SLA’s

 1 Comment on Erlang ‘C’ & Scheduling for Call Centres – III

Erlang ‘C’ & Scheduling for Call Centres – III

 0 Comment on Erlang ‘C’ & Scheduling for Call Centres – II

Erlang ‘C’ & Scheduling for Call Centres – II

 0 Comment on SLA & Tiered Service Levels

SLA & Tiered Service Levels

 1 Comment on KPI’s and the Importance of Measurements (part 2)

KPI’s and the Importance of Measurements (part 2)

 2 Comments on KPI’s and the Importance of Measurements

KPI’s and the Importance of Measurements

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