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Category: KPI

 2 Comments on How do you measure First Call Resolution?

How do you measure First Call Resolution?

 0 Comment on WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

 0 Comment on KPIs AND THE IMPORTANCE OF MEASUREMENT

KPIs AND THE IMPORTANCE OF MEASUREMENT

 0 Comment on WHAT IS A HELPDESK?

WHAT IS A HELPDESK?

 0 Comment on Measuring Performance

Measuring Performance

 1 Comment on Choosing What to Measure

Choosing What to Measure

 0 Comment on Measuring Performance

Measuring Performance

 1 Comment on The 80/20 Rule

The 80/20 Rule

 0 Comment on What is a Helpdesk?

What is a Helpdesk?

 1 Comment on KPI’s and the Importance of Measurements (part 2)

KPI’s and the Importance of Measurements (part 2)

 2 Comments on KPI’s and the Importance of Measurements

KPI’s and the Importance of Measurements

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