Incident Management

4 min read

January 31, 2020 Hutch Morzaria

This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect...

5 min read

January 15, 2020 Hutch Morzaria

This post was initially published on CX Expert. It has been updated and refreshed before being republished here. A network...

5 min read

April 14, 2015 Hutch Morzaria

OK, to start with it's not a desk that helps people! A help desk is a team of individuals (generally...

2 min read

March 1, 2013 Hutch Morzaria 3

Incident Management and Problem Management are both key components of the ITIL service model and have been defined and created...