Category: Customer Experience

 1 Comment on STOP PLACING THE BURDEN FOR GOOD CX ON YOUR CUSTOMERS

STOP PLACING THE BURDEN FOR GOOD CX ON YOUR CUSTOMERS

 3 Comments on Customer Care Cheat Sheet

Customer Care Cheat Sheet

 1 Comment on A Blueprint for Getting and Keeping Customers

A Blueprint for Getting and Keeping Customers

 2 Comments on The Growing Usage of Artificial Intelligence in Customer Service

The Growing Usage of Artificial Intelligence in Customer Service

 2 Comments on The Difference Between Customer Experience and Customer Feedback

The Difference Between Customer Experience and Customer Feedback

 2 Comments on 10 First Steps to Improve Customer Experience

10 First Steps to Improve Customer Experience

 1 Comment on How Help Desk Software Increases Your Customer Support ROI

How Help Desk Software Increases Your Customer Support ROI

 1 Comment on The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

 2 Comments on What is Customer Journey Mapping and Why is it Important?

What is Customer Journey Mapping and Why is it Important?

 1 Comment on How To Align Your Customer Service With Your Company’s Values

How To Align Your Customer Service With Your Company’s Values

 0 Comment on WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

 2 Comments on How to Maintain A Good Customer Experience

How to Maintain A Good Customer Experience

 1 Comment on Why Does the Right CRM Make a Difference

Why Does the Right CRM Make a Difference

 3 Comments on Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

 0 Comment on Consumer Trust (Part 2)

Consumer Trust (Part 2)

 1 Comment on Consumer Trust is at an All Time Low

Consumer Trust is at an All Time Low

 1 Comment on Cancellation – the final step in a long and drawn out process

Cancellation – the final step in a long and drawn out process

 0 Comment on Nine Commandments

Nine Commandments

 0 Comment on INTERNAL AND EXTERNAL SLA’S

INTERNAL AND EXTERNAL SLA’S

 1 Comment on 8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE