Category: Customer service

Value
 0 Comment on Beyond Price: Why Customer Value Trumps Cost

Beyond Price: Why Customer Value Trumps Cost

Exceptional Service
 0 Comment on Keeping and Retaining your Customers – Why Exceptional Service Pays

Keeping and Retaining your Customers – Why Exceptional Service Pays

Voice of the Customer
 0 Comment on Voice of the Customer: Mastering the Art of Listening to Your Customers

Voice of the Customer: Mastering the Art of Listening to Your Customers

essence of exceptional service
 0 Comment on The Mantra of Exceptional Service: Lessons from the Front Line

The Mantra of Exceptional Service: Lessons from the Front Line

Customer Experience
 0 Comment on Service Wins the Game: Elevating Customer Experience Beyond Price and Quality

Service Wins the Game: Elevating Customer Experience Beyond Price and Quality

 1 Comment on How To Align Your Customer Service With Your Company’s Values

How To Align Your Customer Service With Your Company’s Values

 0 Comment on WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

 3 Comments on Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

 1 Comment on Cancellation – the final step in a long and drawn out process

Cancellation – the final step in a long and drawn out process

 0 Comment on Nine Commandments

Nine Commandments

 0 Comment on INTERNAL AND EXTERNAL SLA’S

INTERNAL AND EXTERNAL SLA’S

 1 Comment on 8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE