4 min read
Before we discuss the best method to measure First Call Resolution (FCR), it is probably important to understand what it...
Customer Satisfaction
Read the first part hereCustomers’ Preference for Innovation In this world of ever-increasing change, companies have the chance to improve customer...
In recent years, customer dynamics has become a very sensitive topic to brands and service providers in particular. The customers’...
Customer service is an integral part of our job and should not be seen as an extension of it. A...
3 min read
There are many ways of learning what is essential in your business. However probably the most powerful and least practiced...
Managing technical staff is becoming more of a challenge daily. Even more so, when your staff are MORE technical than...
Perhaps this is stating the obvious, but we want a large base of loyal customers as they are a lot...
A common misconception is that if you lower the price you will get more customers. This is not always the...
Choosing your customer - if you had a choice, would you pick a satisfied customer or a happy customer? Well,...
